Race Change & Registration Policies

At Team Ortho Foundation we get many questions about registration distance changes, transferring a registration to another runner, and even what to do if you lose your bib and chip.  Please read through our Race Change and Registration Policies below.  They will help you understand what to do and what to expect come race day.

Race Change Policy

At Team Ortho Foundation we allow you to make changes within your race. Please review the following policy for additional information and thank you for running with Team Ortho!

48-Hour Change Policy: You have 48 hours to make any desired changes to your race entry without penalty.  Go to Contact Us and use the drop down menu to select registration. This will direct your email to the correct Team Ortho employee.

There are no refunds or transfers to different races.

More than 48 hours after your registration: 

  • To change your race entry to another person - $25.00 *Must be postmarked by May 19th to submit by mail. Or do this in person at packet pick-up
  • To upgrade or downgrade your race - $15.00 + difference in race price (if upgrading) *Must be postmarked by May 19th to submit by mail. Or do this in person at packet pick-up

**You must download this form, add your fee payment and mail it to:

Team Ortho Foundation
2906 2nd Street North
Minneapolis, MN 55411

Registration Policies:

  • Lost bib & chip:  Many people pick up their packet early or receive the mailing. Please note it is our policy if you lose your packet (bib and chip) there will be a $30 replacement fee. Print this bib replacement form and mail in the check no later than 2 weeks before the event. After the two week deadline, bring the form with you to packet pickup or race morning.  Bib/chip replacements must be picked up in person and will not be mailed.  There will be no replacement for lost gear. 
  • Didn't come to packet pick-up or race: Your only opportunity to receive your packet and gear is to attend the event.  If you are unsure you will be able to make it to packet pick-up get your bib, purchase the mailing option during registration.  If you didn't do the race and still want your packet and gear (size preferred not guaranteed) after the race we will mail it to you for the $9.99 mailing fee + a convenience/processing fee of $20.00. These cannot be picked up at the office. Email our registration staff if you want this mailed. If you are a series member you can always do the away option.  Please see the series page for that information.
  • Didn't pick up packet at packet pick-up but want it on race day:  Race Day pick-up fee is $30.  
  • Didn't register for the mailing during online registration but want to purchase it now:  Email our registration staff.  The cost will be $9.99 for mailing + a convenience/processing fee of $20.00 and must be requested 10 business days before the event.